You’re offline. This is a read only version of the page.
Grievance Redress Service
Grievance Redress Service
Contact Us
Sample Pages
Sample Pages
Page
Full Page with Child Links
Full Page without Child Links
Blank Page
Category
Page with Side Navigation
Page with Side Navigation and Sidebar
English
English
Bahasa Melayu
español
русский
中文(中国)
français
Sign in
This page in:
English
Русский
العربية
Français
中文
Español
New Complaint
1. Complainant’s information:
Name
*
*
Phone Number (Country Code-Number)
*
*
Email Address
*
*
Address
*
Gender
Male
Female
Other
N/A (for organization or representative of community)
Are you representing your community?
Are you representing your community?
Yes
Are you representing your community?
No
If yes, please attach a copy of the representational authority signed by members of the community
Are you requesting confidentiality?
*
Are you requesting confidentiality?
Yes
Are you requesting confidentiality?
No
Reason for Request for Confidentiality( If yes, explain the reason).
*
Do you fear risk of Retaliation?
Do you fear risk of Retaliation?
Yes
Do you fear risk of Retaliation?
No
2. Project Information
Project Name
*
Country
Project Location (Province, City, etc.)
*
3. The Complaint:
Please explain the type of harm you believe the Bank supported project has caused you or is likely to cause you or your community.
Social
*
Social
Yes
Social
No
Environmental
*
Environmental
Yes
Environmental
No
Other
*
Other
Yes
Other
No
Comments
*
4. Have you sought a resolution through the project grievance mechanism?
The project’s grievance redress mechanism?
*
The project’s grievance redress mechanism?
Yes
The project’s grievance redress mechanism?
No
Are you a representative of persons affected by the World Bank-supported project?
*
Are you a representative of persons affected by the World Bank-supported project?
Yes
Are you a representative of persons affected by the World Bank-supported project?
No
What action was taken by the project-level grievance mechanism to resolve the complaint?
*
What resolution do you seek from the World Bank for your complaint?
*
Preferred Language
Preferred Language
English
Preferred Language
French
Preferred Language
Russian
Preferred Language
Chinese
Preferred Language
Portugese
Preferred Language
Arabic
Preferred Language
Spanish
if you have documents to support your complaint, please attach. You can attach files in pdf, xls, jpg, zip, audio and video format up to 100 MB in size.
Generate a new image
Play the audio code
Enter the code from the image
GRS contacts information:
The World Bank
Grievance Redress Service (GRS)
MSN MC 10-1018
1818 H St NW
Washington, DC 20433, USA
Email
:
grievances@worldbank.org
Afghanistan
Afghanistan
Albania
Albania
Algeria
Algeria
American Samoa
American Samoa
Andorra
Andorra
Angola
Angola
Anguilla
Anguilla
Antarctica
Antarctica
Antigua and Barbuda
Antigua and Barbuda
Argentina
Argentina
Armenia
Armenia
Aruba
Aruba
Australia
Australia
Austria
Austria
Azerbaijan
Azerbaijan
Bahamas, The
Bahamas, The
Bahrain
Bahrain
Bangladesh
Bangladesh
Barbados
Barbados
Belarus
Belarus
Belgium
Belgium
Belize
Belize
Benin
Benin
Bermuda
Bermuda
Bhutan
Bhutan
Bolivia
Bolivia
Bosnia and Herzegovina
Bosnia and Herzegovina
Botswana
Botswana
Bouvet Island
Bouvet Island
Brazil
Brazil
British Indian Ocean Territory
British Indian Ocean Territory
Brunei Darussalam
Brunei Darussalam
Bulgaria
Bulgaria
Burkina Faso
Burkina Faso
Burundi
Burundi
Cambodia
Cambodia
Cameroon
Cameroon
Canada
Canada
Cape Verde
Cape Verde
Cayman Islands
Cayman Islands
Central African Republic
Central African Republic
Chad
Chad
Chile
Chile
China
China
Christmas Island
Christmas Island
Cocos (Keeling) Islands
Cocos (Keeling) Islands
Colombia
Colombia
Commonwealth of Independent States
Commonwealth of Independent States
Comoros
Comoros
Congo, Democratic Republic of
Congo, Democratic Republic of
Congo, Republic of
Congo, Republic of
Cook Islands
Cook Islands
Costa Rica
Costa Rica
Cote d'Ivoire
Cote d'Ivoire
Croatia
Croatia
Cuba
Cuba
Cyprus
Cyprus
Czech Republic
Czech Republic
Denmark
Denmark
Djibouti
Djibouti
Dominica
Dominica
Dominican Republic
Dominican Republic
Ecuador
Ecuador
Egypt, Arab Republic of
Egypt, Arab Republic of
El Salvador
El Salvador
Equatorial Guinea
Equatorial Guinea
Eritrea
Eritrea
Estonia
Estonia
Ethiopia
Ethiopia
Falkland Islands (Malvinas)
Falkland Islands (Malvinas)
Faroe Islands
Faroe Islands
Fiji
Fiji
Finland
Finland
France
France
French Guiana
French Guiana
French Polynesia
French Polynesia
French Southern Territories
French Southern Territories
Gabon
Gabon
Gambia, The
Gambia, The
Georgia
Georgia
Germany
Germany
Ghana
Ghana
Gibraltar
Gibraltar
Greece
Greece
Greenland
Greenland
Grenada
Grenada
Guadeloupe
Guadeloupe
Guam
Guam
Guatemala
Guatemala
Guernsey
Guernsey
Guinea
Guinea
Guinea-Bissau
Guinea-Bissau
Guyana
Guyana
Haiti
Haiti
Heard Island and McDonald Islands
Heard Island and McDonald Islands
Holy See (Vatican City State)
Holy See (Vatican City State)
Honduras
Honduras
Hong Kong SAR, China
Hong Kong SAR, China
Hungary
Hungary
Iceland
Iceland
India
India
Indonesia
Indonesia
Iran, Islamic Republic of
Iran, Islamic Republic of
Iraq
Iraq
Ireland
Ireland
Isle of Man
Isle of Man
Israel
Israel
Italy
Italy
Jamaica
Jamaica
Japan
Japan
Jersey, C.I.
Jersey, C.I.
Jordan
Jordan
Kazakhstan
Kazakhstan
Kenya
Kenya
Kiribati
Kiribati
Korea, Democratic People's Republic of
Korea, Democratic People's Republic of
Korea, Republic of
Korea, Republic of
Kosovo
Kosovo
Kuwait
Kuwait
Kyrgyz Republic
Kyrgyz Republic
Lao People's Democratic Republic
Lao People's Democratic Republic
Latvia
Latvia
Lebanon
Lebanon
Lesotho
Lesotho
Liberia
Liberia
Libya
Libya
Liechtenstein
Liechtenstein
Lithuania
Lithuania
Luxembourg
Luxembourg
Macao SAR, China
Macao SAR, China
Macedonia, former Yugoslav Republic of
Macedonia, former Yugoslav Republic of
Madagascar
Madagascar
Malawi
Malawi
Malaysia
Malaysia
Maldives
Maldives
Mali
Mali
Malta
Malta
Marshall Islands
Marshall Islands
Martinique
Martinique
Mauritania
Mauritania
Mauritius
Mauritius
Mayotte
Mayotte
Mexico
Mexico
Micronesia, Federated States of
Micronesia, Federated States of
Moldova
Moldova
Monaco
Monaco
Mongolia
Mongolia
Montenegro
Montenegro
Montserrat
Montserrat
Morocco
Morocco
Mozambique
Mozambique
Myanmar
Myanmar
Namibia
Namibia
Nauru
Nauru
Nepal
Nepal
Netherlands
Netherlands
Netherlands Antilles
Netherlands Antilles
New Caledonia
New Caledonia
New Zealand
New Zealand
Nicaragua
Nicaragua
Niger
Niger
Nigeria
Nigeria
Niue
Niue
Norfolk Island
Norfolk Island
Northern Mariana Islands
Northern Mariana Islands
Norway
Norway
Oman
Oman
Pakistan
Pakistan
Palau
Palau
Panama
Panama
Papua New Guinea
Papua New Guinea
Paraguay
Paraguay
Peru
Peru
Philippines
Philippines
Pitcairn
Pitcairn
Poland
Poland
Portugal
Portugal
Puerto Rico
Puerto Rico
Qatar
Qatar
Reunion
Reunion
Romania
Romania
Russian Federation
Russian Federation
Rwanda
Rwanda
S. Georgia and S. Sandwich Islands
S. Georgia and S. Sandwich Islands
Samoa
Samoa
San Marino
San Marino
Sao Tome and Principe
Sao Tome and Principe
Saudi Arabia
Saudi Arabia
Senegal
Senegal
Serbia
Serbia
Seychelles
Seychelles
Sierra Leone
Sierra Leone
Singapore
Singapore
Slovak Republic
Slovak Republic
Slovenia
Slovenia
Solomon Islands
Solomon Islands
Somalia
Somalia
South Africa
South Africa
South Sudan
South Sudan
Spain
Spain
Sri Lanka
Sri Lanka
St. Helena
St. Helena
St. Kitts and Nevis
St. Kitts and Nevis
St. Lucia
St. Lucia
St. Pierre & Miquelon
St. Pierre & Miquelon
St. Vincent and the Grenadines
St. Vincent and the Grenadines
Stateless
Stateless
Sudan
Sudan
Suriname
Suriname
Svalbard and Jan Mayen
Svalbard and Jan Mayen
Swaziland
Swaziland
Sweden
Sweden
Switzerland
Switzerland
Syrian Arab Republic
Syrian Arab Republic
Taiwan, China
Taiwan, China
Tajikistan
Tajikistan
Tanzania
Tanzania
Thailand
Thailand
Timor-Leste
Timor-Leste
Togo
Togo
Tokelau
Tokelau
Tonga
Tonga
Trinidad and Tobago
Trinidad and Tobago
Tunisia
Tunisia
Turkey
Turkey
Turkmenistan
Turkmenistan
Turks and Caicos Islands
Turks and Caicos Islands
Tuvalu
Tuvalu
Uganda
Uganda
Ukraine
Ukraine
United Arab Emirates
United Arab Emirates
United Kingdom
United Kingdom
United States
United States
United States Minor Outlying Islands
United States Minor Outlying Islands
Uruguay
Uruguay
Uzbekistan
Uzbekistan
Vanuatu
Vanuatu
Venezuela, Republica Bolivariana de
Venezuela, Republica Bolivariana de
Vietnam
Vietnam
Virgin Islands, British
Virgin Islands, British
Virgin Islands, US
Virgin Islands, US
Wallis and Futuna
Wallis and Futuna
West Bank and Gaza
West Bank and Gaza
Western Sahara
Western Sahara
Yemen, Republic of
Yemen, Republic of
Zambia
Zambia
Zimbabwe
Zimbabwe